Refund policy

RETURN & REFUND POLICY

At Carnia Collection, we carefully inspect our jewellery before dispatch to ensure that your order reaches you in good condition.

RETURNS

We accept returns only for products that are received damaged, defective, or incorrect.

Any return request must be raised within 2 days of delivery.

To be eligible for a return, the product must be:
• Unworn and unused
• In its original condition
• In the original packaging
• Accompanied by all original tags, cards and accessories, where applicable

We do not accept returns for change of mind, personal preference, incorrect product selection, or if the customer simply does not like the product.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please contact us within 2 days of delivery at our customer support email.

Please provide:
• Your order number
• Clear photographs of the product
• Clear photographs of the packaging
• A short description of the issue

We may request additional photographs or information to assess the issue.

After verification, we will provide either:
• A replacement of the affected product, subject to availability; or
• A refund of the amount paid for the affected product.

If an approved return is required because the item was damaged, defective, or incorrectly supplied, Carnia Collection will provide instructions for the return.

NON-RETURNABLE ITEMS

Products cannot be returned because of change of mind, personal preference, incorrect product selection, or normal variations in appearance that are consistent with the product description and photographs.

Please note that jewellery should be kept away from perfumes, lotions, water and moisture and stored properly when not in use. Damage caused by improper care, misuse, accidents, or normal wear and tear is not considered a manufacturing defect.

REFUNDS

Where a refund is approved, it will be processed after the returned product has been received and inspected.

The refund will be made to the original payment method, subject to applicable payment-provider processing times.

IMPORTANT

Please inspect your order as soon as it is delivered and contact us promptly if there is any issue.

This policy does not limit any rights or remedies available to consumers under applicable law.